Privacy Policy
Effective Date: 12/5/2024

At Bang & Olufsen of Southern California, your privacy is our priority. We are committed to safeguarding your personal information and maintaining transparency about how it is collected, used, and shared. This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information through our website, showrooms, and communication channels, including text messaging (SMS/MMS) and email programs.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.’

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and physical address.
  • Payment Information: Billing details for purchases made in-store or online.
  • Communication Preferences: Information about your preferences for receiving emails, texts, and other updates.
  • Website Usage Information: Data collected via cookies and analytics tools, such as IP addresses, browser type, and browsing activity on our website.

How We Use Your Information

Bang & Olufsen of Southern California collects personal information to:

    • Process orders and provide customer service.
    • Respond to inquiries and requests.
    • Send you updates about new products, services, promotions, and events (via email and/or SMS with your consent).
    • Improve our website, products, and customer experience through analytics.
    • Comply with legal and regulatory requirements.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text Messaging (SMS/MMS) & Email Communications

Consent & Opt-In

By providing your mobile phone number and opting into our text messaging program, you consent to receive automated marketing and informational text messages from Bang & Olufsen of Southern California. These messages may include:

  • Promotions, product updates, and exclusive offers.
  • Order confirmations, reminders, and customer support communications.

You acknowledge that consent is not a condition of purchase. Message frequency may vary, and standard message and data rates may apply based on your mobile carrier’s plan.

Opt-Out & Withdrawal of Consent

You may opt out of receiving text messages at any time by:

  • Replying “STOP” to any text message you receive.
  • Contacting us directly at [email protected] or 626-469-0424.

For email communications, you can opt out by clicking the “Unsubscribe” link in any marketing email.

Message Delivery & Carrier Liability

We strive to ensure prompt delivery of messages, but message delivery is subject to your mobile carrier’s network performance and cannot be guaranteed. Your carrier is not liable for delayed or undelivered messages.

How We Protect Your Information

Bang & Olufsen of Southern California uses industry-standard security measures to protect your personal information, including:

  • Encryption: We encrypt sensitive data both in transit and at rest.
  • Secure Servers: All data is stored on secure servers with restricted access.
  • Compliance: Our practices comply with applicable privacy laws, including the CAN-SPAM Act, TCPA (Telephone Consumer Protection Act), and CTIA guidelines.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal data, subject to legal and business obligations.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

  • Email: [email protected]
  • Phone: 626-469-0424
  • Mailing Address: 650 East Colorado Blvd. Pasadena, CA 91101